Refund policy
Return & Refund Policy
At Oram Megamart, customer satisfaction is our priority. We strive to deliver quality products and a seamless shopping experience. This Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted for purchases made through our website.
1. Eligibility for Returns
Customers may request a return if:
- The product received is damaged, defective, or broken upon delivery.
- The wrong product, size, color, or variant has been delivered.
- The product received is significantly different from the description displayed on the website.
- The item is eligible for return as mentioned on the respective product page.
Return requests must be initiated within 48 hours of receiving the order.
2. Non-Returnable Items
The following products are not eligible for return or refund unless they are received in a damaged or defective condition:
- Personal care and hygiene products.
- Beauty products with broken seals or opened packaging.
- Products marked as Non-Returnable on the product page.
- Customized or made-to-order products.
- Gift cards and digital products.
3. Return Process
To initiate a return:
- Contact our customer support team within 48 hours of delivery.
- Share your order ID along with clear photos or videos of the product and its packaging.
- Our team will review your request within 2–3 business days.
- Once approved, return instructions will be shared with you.
Returned products must be unused, in their original condition, and include all accessories, manuals, tags, and original packaging.
4. Replacement Policy
Where applicable, customers may choose a replacement instead of a refund for:
- Damaged products.
- Defective products.
- Incorrect items delivered.
Replacement requests are subject to product availability.
5. Refund Policy
Refunds will be processed in the following situations:
- A valid return request has been approved.
- The order was cancelled before shipment.
- The product is confirmed as damaged, defective, or incorrect.
- The order was lost during transit and declared undelivered by the courier partner.
Once approved, refunds will be processed to the original payment method within 5–7 business days. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
For Cash on Delivery (COD) orders, refunds will be processed through bank transfer or any other approved refund method.
6. Partial Refunds
Partial refunds may be issued in certain circumstances, including:
- Products returned with missing accessories or packaging.
- Items showing signs of use beyond reasonable inspection.
- Returns that do not fully meet the return conditions but are accepted at our discretion.
7. Cancellation Before Shipment
Orders can be cancelled free of charge before they are dispatched from our warehouse. Once the cancellation is confirmed, the refund will be initiated to the original payment method within 5–7 business days.
8. Orders Already Shipped
Orders that have already been shipped cannot be cancelled. However, customers may request a return after delivery if the product qualifies under this policy.
9. Refund Exceptions
Refunds will not be provided for:
- Change of mind after the product has been delivered.
- Damage caused by improper use, mishandling, or negligence.
- Return requests made after the specified return window.
- Products specifically marked as non-returnable.
10. Contact Us
If you have any questions regarding returns or refunds, please contact our customer support team with your order ID and relevant details.
Email: info@orammegamart.com
Website: https://orammegamart.com
We are committed to resolving your concerns promptly and ensuring a satisfactory shopping experience.